The Results-Driven Manager series collects timely articles from Harvard Management Update and Harvard Management Communication Letter to help senior to middle managers sharpen their skills,increase their effectiveness, and gain a competitive edge. Presented in a concise, accessible format to save managers valuable time, these books offer authoritative insights and techniques for improving job performance and achieving immediate results.

Introduction 1

Using the Spoken Word Effectively

Mastering the Art of Persuasion

    Betty A. Matron

How to Bring About Change by Paying

Attention to What You and Others Say

    Loren Gary

How to Make Your Case in 30 Seconds or Less ..

    Nick Wreden

Are You Asking the Right Questions?

   lohn Baldoni

Is One-Dimensional Communication

Limiting Your Leadership?

    Theodore Kinni

Using Nonverbal Communication

How to Listen

  Listening Is an Integra] Part of Good

  Business Communication

    Richard Bierck

The Truth Behind the Smile and Other Myths

  Reading Body Language Is Important, but

  the Clues May Be Misleading

    Nick Morgan

Are You Standing in the Way of Your

Own Success?

    Nick Morgan

What Your Face Reveals and Conceals

  Eight Communication Lessons from the

  Research Front

"Reading" Others' Signals

Get Around Resistance and Win Over the Other Side

    Uz Simpson

How Can You Tell When Your Teammate Is Lying?

  Revealing the Hidden Clues to Deceit

 How to Speedread People

Communicating Under Pressure

 Don't Let Stress Strain Communication

    Anne Field

Managing Anger

 Learn to Deal with It Effectively

    Richard Bierck

 When the Direct Approach Backfires,

Try Indirect Influence

 Six Tactics for Getting Your Point Across with Subtlety

    Martha Craumer

 Is There Any Good Way to Criticize

 Your Coworkers?

  An Expert Offers a Road Map to Successfu] Criticism

About the Contributors 15S