如何用英语思维进行商务交谈？如何解决冲突，摆脱谈判中的困境，与对方成为伙伴而不是对手？本书理论与实用案例相结合，每个案例均有中英文对照，可供举一反三，提升技巧。一场剑拔弩张的国际外贸谈判全程模拟，更让您如临其境，学习到更多的英文函电知识。

Chapter One Layout of a Business Letter

Chapter Two Establishing Business Relations

Chapter Three Enquiry

Chapter Four Offer

Chapter Five Counter-offer

Chapter Six Order

Chapter Seven Insurance

Chapter Eight Payment

Chapter Nine Shipment

Chapter Ten Claim

Chapter Eleven Repeat Order

Appendix

Word List