本书根据国际物流业的快速发展，结合物流英语教学改革的特点，系统介绍物流、采购、仓储、包装、配送、运输、结算、索赔理赔、客户服务、供应链及物流信息管理等物流专业英语基本知识，并通过强化实训，提高读者的应用能力。
本书知识系统，注重创新，突出实用性，既可作为高职高专、应用型大学物流管理专业物流英语教学的教材，也可作为物流、外贸与工商企业在职从业者的岗位培训教材，还可为广大中小微企业和大学生创业提供有益的学习指导。

Unit 1 Introduction to Logistics
Section 1 Theme Warming-up
Text 1 What Is Logistics
Dialogue 1 Introduction to Logistics Company
Section 2 Elevating Vision
Text 2 Activities in Logistics System
Dialogue 2 Visiting a Logistics Company
Section 3 Relevant Knowledge
Unit 2 Customer Service
Section 1n Theme Warming-up
Text 1 What Is Customer Service
Dialogue 1 Delay of Delivering
Section 2 Elevating Vision
Text 2 How to Improve Customer Service Level
Dialogue 2Making a Complaint
Section 3 Relevant Knowledge
Unit 3 Warehousing
Section 1 Theme Warming-up
TextIWarehouse Operation
Dialogue 1 Visiting a Warehouse
Section 2Elevating Vision
Text 2 Inventory Management
Dialogue 2 How Much Should I Order
Section 3 Relevant Knowledge
Unit 4 Transportation and Distribution
Section 1 Theme Warming-up
Text 1 Transportation Mode
Dialogue 1 Negotiating About the Transportation Conditions
Section 2 Elevating Vision
Text 2 Distribution Management
Dialogue 2 Partial Shipment and Transshipment
Section 3 Relevant Knowledge
Unit 5 Packaging
Section 1 Theme Warming-up
Text 1 Introduction of Packaging
Dialogue 1 Packing of Silk Stockings
Section 2 Elevating Vision
Text 2 Functions of Packaging
Dialogue 2 The Packaging of Beer
Section 3 Relevant Knowledge
Unit 6 International Logistics
Section 1 Theme Warming-up
Text 1 Containerization
Dialogue 1 Talking About the Unloading Port
Section 2 Elevating Vision
Text 2 Main Logistics Documents
Dialogue 2 Change the Port of Destination
Section 3 Relevant Knowledge
Unit 7 Purchasing
Section 1 Theme Warming-up
Text 1 Purchasing
Dialogue 1 What Is Purchasing
Section 2 Elevating Vision
Text 2 Purchasing Process
Dialogue 2 Ordering Equipment
Section 3 Relevant Knowledge
Unit 8 The Third Party Logistics
Section 1 Theme Warming-up
Text 1 The Nature of the Third Party Logistics
Dialogue 1 Searching the 3PL Companies
Section 2 Elevating Vision
Text 2 3PL in China
Dialogue 2 Evaluating 3PL Companies
Section 3 Relevant Knowledge
Unit 9 Supply Chain Management
Section 1 Theme Warming up
Text 1 Supply Chain Management
Dialoguel Developing a Supply Chain
Section 2 Elevating Vision
Text 2 Developing Trends in Supply Chain Management
Dialogue 2 The Possibility of Creating a Supply Chain
Section 3 Relevant Knowledge
Unit 10 Logistics Information Management
Section 1 Theme Warming-up
Text 1 The Role of Information Management
Dialogue I Difference Between Legacy System and Present System
Section 2 Elevating Vision
Text 2 Pick-to-Light Basics
Dialogue 2 Introduction to Supply Chain Management Information System
Section 3 Relevant Knowledge
Unit 11 Account Settlement
Section 1 Theme Warming-up
Text 1 What Is Payment
Dialogue 1 Bargaining for Agent Payment
Section 2 Elevating Vision
Text 2 Letter of Credit
Dialogue 2 Bargaining on Freight Rate
Section 3 Relevant Knowledge
Unit 12 Claim and Settlement
Section 1 Theme Warming-uprus
Text 1What Is Claim and Settlement
Dialogue 1Serving Skill for Complaining Customersr
Section 2 Elevating Vision
Text 2 Force Majeure
Dialogue 2Refuse a Claim
Section 3 Relevant Knowledge
Reference