本书为高职层次介绍酒店行业相关英语的教材。书稿分为前台、客房服务、餐饮三个模块，共计九个单元，介绍了办理入住手续、前台服务、客房服务、洗衣服务、紧急情况处理、点餐等涉及客人入住酒店的内容。每个单元主要以对话的形式展开，符合酒店情景。此外，每个单元还有单词讲解、翻译、问答题、情景对话等，有利于学生在实操中巩固所学。书稿内容涵盖了酒店服务的方方面面，并以附录的形式介绍了酒店专业英语、餐饮服务常用英语、客房服务常用英语等内容。全书内容丰富、简洁，符合高职学生的英语水平。

Module 1 FrontOffice
Unit 1 Introduction to Front Office
Unit 2 Front-desk Services
Unit 3 Services after Check-in
Unit 4 Operator Services
Module 2 Housekeeping Services
Unit 1 Housekeeping Services
Unit 2 Laundry Services
Unit 3 Emergency Services
Module 3 Food and Beverage
Unit 1 Chinese Restaurant
Unit 2 Western Restaurant
Appendix
Appendix Ⅰ： Common Sentences for an Operator
Appendix Ⅱ： Common Spoken English for Front Desk Service
Appendix Ⅲ： Hotel Terminology
Appendix Ⅳ： 30 Common English Sentences for Dinner Service
Appendix Ⅴ： Common Spoken English for Housekeeping Service
Appendix Ⅵ： Common Questions of Competition for Dinner Service
References